Pending
What it means: Your deposit transaction has been detected on the blockchain, but our team has not yet reviewed and approved it.
What to do: Wait for review to complete. Most deposits are processed within 1–6 hours. No action is required on your part.
Active
What it means: Your deposit has been reviewed, verified, and credited to your account. The funds are now reflected in your balance and are available for staking or withdrawal.
What to do: Nothing — your funds are ready to use.
Rejected
What it means: The deposit could not be credited. Common reasons include:
- Incorrect or missing memo/destination tag
- Transaction not found on the blockchain
- Suspected duplicate submission
- Amount below minimum
What to do: Check the rejection reason shown in your activity feed. If you believe the rejection is in error, contact support with your transaction hash.