Login Problems

1. Click Forgot Password on the login page.
2. Enter your registered email address.
3. Check your inbox for a password reset link.
4. Click the link and set a new password.
5. Log in with your new password.

If you don't receive the reset email, check spam/junk. Ensure you're using the email address you registered with.

If your 2FA code is rejected:

1. Check device time: Your authenticator app relies on your device clock. Go to Settings and ensure your device time is set automatically.
2. Wait for next code: Codes are valid for 30 seconds. Wait for the next 30-second window and try the fresh code.
3. Use backup code: If you saved backup codes when setting up 2FA, you can use one of those to log in.

Accounts are temporarily locked after multiple failed login attempts. Typically you need to wait 30–60 minutes, then try again. If the lock doesn't clear, contact support.

If you've lost your 2FA device and don't have backup codes:

1. Contact support via official channels.
2. You will need to verify your identity (email confirmation, security questions, etc.).
3. Once verified, support can disable 2FA so you can log in and re-setup a new authenticator.